iStore Solutions
We are global leaders in the development of Oracle iStore solutions. As Oracle’s sole partner creating Specialization training for certifying partners in iStore, we are leading the cutting edge of Oracle iStore solutions.
We integrate with all major functions of Oracle’s E-business Suite, like Financials, SCM, Order Management, as well as customer services (marketing, CRM, and customer support), and decision making functions such as merchandising, pricing/discounts, and web analytics.
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Oracle iStore Features |
Oracle iStore Benefits |
| Complete Ecommerce Solutions | Global and scalable Internet stores for both business-to-business (B2B) and business-to-consumer (B2C) sales models, with a customer focus and integrated business intelligence. |
| Integration | Out of the box and customized integration with other Oracle products like Pricing Management, Order Management, CRM, Configurator, Supply Chain Management, BI and iSupport. |
| Merchandising | Control the presentation, pricing, appearance, placement and merchandising of any product/service category or product family. Discounts and incentives can be managed at the individual customer level. |
| Order Management | Set fully customizable rules for order workflow, fulfillment, subscriptions, auto-ships, back orders and splitting. Engage customers will timely messaging including tracking codes, inventory status and more. |
| Product Management | Manage unlimited images, attributes and product content in a powerful. Define packages, application guides, serial numbers and discontinued/replacement parts. Can tie in to your Oracle PLM. |
| Account Management | Set credit levels, pricing contracts and tiered pricing levels on a customer by customer basis. See complete item and order histories and enable your customer service team to effectively service customers. |
| Personalization | Set preferences based on individual, group, customer type, or market segment. |
| Multichannel Sales | Accept orders via website, phone, mobile, or other method, and maintain one cohesive operation for your business. |
| Product Search | Search and filter product results by keyword, category and/or attribute. |
| Search Engine Optimization (SEO) | All product data and URL structure is formatted to best practices in on-page search engine optimization. Populate XML product site maps for inclusion in major search engines and product data feeds. |
| Returns Management | Enable customers to select from previously ordered and shipped items to streamline the returns process. Log service cases/incidents to insure proper workflow and resolution. |
| Analytics and Reporting | Gain complete insight into your E-business through a myriad of reports and analytics, or integrate with Oracle Business Intelligence products. |
| Powerful Shopping Cart | Robust shopping cart functionality that can be customized to handle the most complex sales process for either the business-to-consumer or business-to-business customers |
| Flexible Shipping | Calculate shipping fees calculated either in real time via FedEx or UPS or offer shipping options via rules matrix. Define unlimited shipping decision matrices based on product type or method. |
| Robust Taxation | Calculate tax down to the smallest jurisdictions and for |
Other Modules: Oracle Marketing, Oracle Sales, Oracle Service, Oracle Interaction Center
Oracle iStore Specific Features:
• Specialty stores:
– Multiple sites within a single instance
– Sites could be categorized by access, language, product group, customer etc
• Product catalog:
– Customizable Layouts
– Customizable Product Search
– Supports product relationships (substitute items etc )
• Oracle Configurator:
– Fully integrated as in Order Management
• Oracle Advanced Pricing:
– Fully integrated as in Order Management
– Supports promotion codes with Limits
• ATP check:
– Integrated as in Order Management
– Supports product relationships (substitute items, related items etc )
• B2B functionality:
– Comprehensive User Registration
– Approval step, consolidated check out, Share Cart…
• Customer’s Shopping List:
– Customer can use their own shopping list
• Attachments:
– Attachments applied are copied up to OM Order
• Direct item Entry:
– Customer can enter items without searching
• Promotion Codes / Agreements
– Use promotion codes / Agreements to use in QP.
• E-mail notifications:
– Orders placed, Cancelled orders, Forgotten passwords, User Registrations, …
• Product Search:
– By Item Code, Description, Long Description, Category and item relationships
(synonyms, substitute items,…)
• Order Cancellation Ability;
– Till order is Pick Released;
• Order Tracker functionality:
– Delivery status, carrier consignment status
• Payments Tracker functionality
• Invoice Tracker functionalityGlobally
